Track and update order progress
Last updated on 5/6/2021
After the payment is made, the consultant and the student will be directed to the order progress page. The order, items and applications status can be updated by both and email notification will be sent.
Example order progress page:
Items (Applies to full packages)
The initial status of each item is "Pending Start".
Consultant has the option to update it to "In Progress".
Both consultant and student have the option to update it to "Service Completed".
If the student marks the item as "Service Completed", the consultant does not need to confirm anything.
If the consultant marks the order item as "Service Completed", the item status will be automatically updated to "Service Completed" in 7 days. 2 email notifications will be sent to the student about the update.
The student has the option to update the status to "Service Not Completed" and the order will become "Service On Hold". Contact your other party about the conflict.
Applications
The Consultant can add applications to the order. An application is defined by school, major, degree, term and enrollment type. Read more about collaborative school database .
Both the consultant and the student have the option to mark the application as "Removed". The student can mark as "Confirmed Selection".
The application status can be updated by both the student and the consultant, but has to be confirmed by the student. If the student does not respond to the consultant's update in 7 days, the application status will be automatically updated.
If a application is updated to "Accepted by school", it becomes a verified accepted application for the consultant.
Order status
After all order items are completed, the overall order status can be updated to completed.
If the consultant marks the overall order status as "Service Completed", student can update the status to Service not completed if it is not the case
If student does not respond to consultant’s status update within 7 days, retainer fee will be automatically paid to the consultant.
If it is the student marks the overall order status as "Service Completed", consultant does not need to confirm anything.
After a review form is submitted, the order status will be updated to "Completed" and the retainer fee will be paid to the consultant.
During the process, the student can "Request Cancellation" if not satisfied with the service.
If the consultant does not respond to "Request Cancellation" in 7 days. The order will be automatically cancelled and all the incomplete fees will be refunded to the student.
If the consultant updates the status to "Decline Cancellation", the overall order status is on hold. Discuss with the other party to resolve the issue.
Review
To help other students to find a similar background for their applications, the student's past education background and accepted applications will be shared under the consultant's profile.
Students' identity information including profile pictures and names will be hidden. Only name initials will be shown.
Consultant payouts
Consultant can check the status of payouts from My Payouts tab under the navigation bar.
Standard payouts in the United States will arrive in your account in 2 business days. Payouts of your available account balance are made daily and contain payments processed two business days prior.