Review Policy

Last update 02/17/2021

In order to build a platform of trust, we need to ensure that reviews are useful, informative, and do not expose our community to harm. Therefore, Walnut expects that all reviews adhere to the following:

1. The review should not violate our content policy

2. Reviews should be unbiased

Reviews are most helpful when they provide unbiased information. Therefore, we do not allow individuals or entities who own or are affiliated with a consultant to post reviews of their business, nor do we allow individuals who are confirmed to offer competing services to post reviews of their direct competitors.

You are not allowed to incentivize positive reviews, to use the threat of a negative review to manipulate a desired outcome, or to influence another’s review with the promise of compensation.

You are also not allowed to accept fake orders in exchange for a positive review, use a second account to leave yourself a review, or coordinate with business partners to get positive reviews.

Reviews should be relevant

Keep your reviews relevant to consulting services. Other students and consultants are reading your reviews to learn about the service. Reviews that are off-topic are distracting and don’t help our students make informed selection decisions.

To keep reviews relevant, we recommend avoiding the following:

Commentary about a person’s social, political or religious views

Profanity, name calling, and assumptions about a person’s character or personality

Content that refers to circumstances entirely outside of another’s control

Content about services not related to Walnut.

Commentary about past consulting services, which does not relate to the consultant that you are rating.

When we receive a report of a review that violates our Review Policy, we may remove the review from our platform. Repeated violations may lead to suspension or permanent deactivation of responsible account(s).