2.1. Summary. We collect certain data from you directly, like information you enter yourself, your updates on orders, and data from third-party platforms you connect with Walnut. We also collect some data automatically, like information about your device and what parts of our Services you interact with or spend time using. Student’s profile information is kept private and only visible to the contacts of the student. Consultant’s profile information is visible to the public.
2.2. Student information
2.2.1. Basic profile. We collect the following information from students to enable using the chatting app to message other platform members.
2.2.2. Student’s profile. When you Find The Best Match Consultant from a consultant, the consultant will need this information to decide whether to accept, add additional terms or decline your order.
2.2.3. Preferences. The following information is optional and you can choose to enter to facilitate your communication with consultants.
2.2.4. Sharing of student’s information. The basic profile, student’s profile and preferences of students are hidden from the public and only visible to the consultants in your contacts.
2.2.5. Adding a contact. There are two ways to add a consultant as a contact, one is by clicking the message button and the other one is by clicking the order button on a package. A pop-up window will show up to allow you to confirm adding the consultant as your contact.
2.2.6. Other information. Other information is created when you interact with the platform, such as when you message with consultants, our customer service team, update an order status, share your service and application experience with us.
2.3. Consultant information
2.3.1. Basic profile. We collect the following information from consultants to allow you to publish your service packages to students.
2.3.2. Consultant’s profile
2.3.3. Service packages: package name, target term, target degree, enrollment type, service item, fee, delivery time and delivery conditions.
2.3.4. Consultant’s optional profile. The following information is optional and however it’s recommended to enter as much as you can to make your profile stand out.
2.3.5. Sharing of consultant’s information. The information from consultants are made visible to the public in order for students to search for your package, know about you and order a package from you.
2.3.6. Payout information. The following information is collected by our third-party payment processor in order to process your payout.
2.3.7. Other information. Other information is created when you interact with the platform, such as when you message with students, our customer service team, update an order status, share your service and application experience with us.
3.1. Summary. Order acts as a contract between students and consultants. Consultants can interact with students in orders to communicate the progress of service. During the process, information is shared between the consultant and student in the order. Review, student’s profile and received accepted applications in the order are published on the profile of the consultant. Student’s identity information is still kept private from the public.
3.2. Information before making the payment
3.3. Information after making the payment
3.4. Review information. Students can leave a review for the consultant after completing an order. The following information will be posted on the consultant’s public profile page to assist future students for their selection.
4.1. Provide, improve, and develop the Walnut platform services
4.2. Create and maintain a trusted and safer environment
4.3. Provide, personalize, measure, and improve our advertising and marketing
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Walnut, (iii) to enforce and administer our agreements with Members, or (iv) to protect the rights, property or personal safety of Walnut, its employees, its Members, or members of the public.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Walnut, our Members, or expose Walnut to a claim of obstruction of justice.
For jurisdictions where Walnut facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Consultants’ and Students’ information about transactions, orderings, and Taxes to the applicable tax authority.
You can exercise any of the rights described in this section consistent with applicable law. Please note that we may ask you to verify your identity and request before taking further action on your request.
6.1. Managing your information
You can access and update some of your personal information through your Account settings. If you connect your Walnut Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.
6.2. Data access and portability
In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).
6.3. Data erasure
In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
The best way to get in touch with us is to contact our customer service. We’d love to hear your questions, concerns, and feedback about our Services. Thanks for consulting and applying with us!